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Shipping, Terms, and Return Policy

Shipping Rates

Shipping charges incurred at checkout are best approximations. Menu options include the ability to calculate shipping charges prior to checking out (i.e. while still shopping in the catalog).  Shipping rate calculations are either linked directly to the shipper's service (e.g. Canada Post/Purolator), or are reviewed and updated regularly (table/zone based rates).  Additional charges may be quoted and  billed separately prior to shipment if actual rates incurred significantly exceed the estimate . In cases where the weight of the shipment exceeds the maximum allowable under standard courier shipment methods (generally 30kg), or where the customer has chosen separate billing for freight (by selecting the nominal flat rate charge method), freight  charges will be quoted and billed separately.

If no preference is indicated, Beacontron will select the shipper based on the best combination of price and reasonable expediency.

Currently utilized shippers (used as the basis for zone/table rates) are:

  • Canada Post / USPS
  • UPS (Canada and US)
  • Purolator Courier / DHL (in US)
  • Canpar (Canada/US)

Flat Rate Nominal Shipping Charge (only if "Flat Rate" shipping selected)    If this form of shipping charge is selected, ACTUAL SHIPPING CHARGES WILL BE QUOTED AND BILLED SEPARATELY PRIOR TO SHIPMENT.

Nominal Charge  Table Method (US Shipments only)  (only if "Table" shipping method selected for US and a nominal charge under $1 results) If this form of shipping charge is selected, and a nominal charge under $1 results, it indicates that the weight of the shipment exceeds the limit for the table calculations (generally, 30kg), and  ACTUAL SHIPPING CHARGES WILL BE QUOTED AND BILLED SEPARATELY PRIOR TO SHIPMENT.

Shipments to the US

US shipment charges do not include brokerage, duty or local taxes, if applicable.

Returns

Items may be returned for refund within 10 days, in original condition and original packaging.. All costs of returning the goods are the responsibility of the customer.  Any original costs of shipment and a restocking fee will be deducted from the amount of the refund.

Please contact Beacontron (sales@beacontron.com) for an RMA (Return Material Authorization) number prior to returning the goods.  No returns will be accepted without this number.

 


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